(关键词complain, dissatisfaction)

a．抱怨投诉行为

b．投诉内容具体描述

c．要求弥补纠正赔偿

d．抱怨投诉者对弥补纠正赔偿等的敦促或威胁

套句：

行为描述I’m writing to bring your attention to the problems I have had with …Here’s the problem…

解决方式的要求：It would be very kind( considerate) of you to…address this problem soon. / take steps to rectify this situation soon. / turn it down a little? /

敦促或威胁: Frankly, I really can’t put up with the situation any more. You must rectify the situation, or I will take it to the court. / If you can’t give me a satisfactory answer, I will complain it to the Consumer Association.

范文：

April 20，2008

Dear Sir or Madam,

              I went to your store to buy a Radio watch last Sunday. When I mentioned the high price, the No. 5 saleswoman replied in a sarcastic tone, “You can go ahead and buy a cheap fake from other stores”. She didn’t know how to treat a prospective buyer! I hope you can improve your service and give me a face-to-face apology. My telephone number is 010-12345567.

                                                                                                                                                       Sincerely yours,

                                                                                                                                                                          Amelia