模仿文本：A shop that takes back unwanted purchases, no questions asked, communicates that it is confident about the quality of its products, and is likely to be trusted. 

 

A business that deals well with complaints, as opposed to sending customers to a so-called helpline to talk to people who inflict scripted conversations, is more likely to be trusted. 

 

译文：一家商店如果二话不说就接受顾客退货，则表示它对自家的商品质量充满信心，因此很可能获得信任。 

 

一家公司如果对投诉处理得当，而不是打发顾客去所谓的热线电话，让他们和只会照本宣科的人对话，则更可能获得信任。