Scene 262　赔偿投诉（在线收听）

Scene 262　赔偿投诉

❶ 前台服务员的态度很不好。The receptionist has been very rude.

同类表达 I don't like the attitude of the receptionist. She's been rude to me. 我不喜欢那个前台服务员的态度。她对我很不礼貌。

❷ 为什么新换的床单有污渍？Why is there a stain on the newly changed sheet?

同类表达 The sheets haven't been changed. 这些床单没有换过。

这样回答 Sorry, Madam. I'll take care of it right now. 很抱歉，女士。我马上处理。

❸ 我们会调查此事的。We will look into the matter.

同类表达 I'm sorry, Miss, but I think there must be some misunderstanding. 抱歉，小姐，但我想这其中肯定有些误会。

❹ 我向您道歉。I do apologize.

同类表达 Please accept my apology. 请接受我的道歉。

❺ 如果还需要别的什么东西，请告诉我们。And if there is anything more you need, please let us know.

同类表达 What else do you need? 您还需要些什么？

We do hope you enjoy your stay with us. 我们真心希望您在此过得愉快。

❻ 隔壁的人很吵，所以我们昨天晚上没有睡好。We didn't sleep well last night because the people in the next room were noisy.

❼ 根据饭店规定，损坏饭店物品要给予赔偿。According to the hotel's regulation, the damage must be paid for.

同类表达 It is a hotel regulation; I do hope you understand. 这是饭店的规定，我真心希望您能理解。

❽ 我恐怕把墨水溅到你们的床单上了。I am afraid I spilt ink all over the

sheet.

这样回答 It doesn't matter. The hotel will take care of it. 没关系，酒店会处理的。

❾ 我发现桌上一块玻璃破了，您知道是怎么回事吗？I notice that a piece of

glass on the top of the table is broken. Do you know how it happened?

这样回答 I am sorry. I broke it carelessly last night. 对不起，我昨天晚上不小心打破了。

❿ 我给您加到房费中去。I will add it to your bill.

对话 A: Do I need to pay now? 我现在就需要付钱吗？

B: No. I will add it to your bill. 不需要，我给您加到房费中去。