公务员口语21（在线收听）

Chaim Response and Settlement

Dialogue 1

-Chaim service department.

-Hello!.I'm calling to apeal a property insurance claim denial.

-May I have your name,please?

-Mr.Li,Mr.Li wenming.

-Yes.I've found your name here in the records.You lost your house in a landslide.

-No.It was not a landslide.

-Then what is it?

-It was an earthquake.

-Perhaps there is some misunderstanding here.I'll contact with property insurance department.And we will look into it.I'll talk with you later,all

right?

-It's OK.Bye!

Dialogue 2

-Hello.

-Hello.This is claims service department.

-Oh,thank you for your calling.

-I regret to say that your appel can't be reconsidered.

-Why?

-According to our company's property insurance policy,we will not pay for loss or damage to the buildings caused by landslide.

-But my house collapsed in an earthquake.

-The result of our investigation shows the cause is landslide.And I'm afraid that's all I can do for you.Bye!

Dialogue 3

-Yunnan department of insurance supervise.

-Hello.I'm calling to appeal a property insurance claim denial.

-Yes,I have.But they refuse to reconsider it.

-OK.Tell me what I can do for you.

-My house collapsed in an earthquake,but they insist that it be caused by landslide.You know,the policy does not cover buildings damaged by landside,and they deny my claim.

-How can there be such a big difference in the caose of the damage?

-Perhaps because my neighborhoods are with a history of landslide problems.So they suppose the earth movement must be landslide.But you know,I've ritnessed landslide before,and I'm sure it isn't landslide this time.

-I see.Would you send us a written appeal which we may submit to experts to arbitrate.May I have your name?

-Mr.Li wenming.I will send a written appeal as soon as possible.

-We will be connected with you later,Mr Li.I do hope we can help you.Bye.

-Thanks.Bye.

Dialogue 4

-Hello.

-Hello.Mr.Li.This is claims service department.There is good news for you.

-Really?

-Yunnan Insurance Supervise Department decide that the earth movement was caused exclusively by an earthquake.

-Oh?

-That is to say,you are entitled to a claim.And I'm calling to tell you that we are ready to settle the claim.

-Great.Thank you so much.