A: Hi, I need to speak with the manager, please.
B: Yes, this is the manager. How may I help you this morning?
A: We are having problems getting into our apartment.
B: Is this the first time that you have tried this key since I gave it to you?
A: Yes, this is the first time that we have tried this key.
B: Does the key go into the lock okay?
A: It fits in the lock just fine.
B: Let’s try it one more time. Just try to gently slide the key in the deadbolt and turn it to the right.
A: It still doesn’t work.
B: I will come up to help you right away. I’ll bring another key to try.
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