A: Excuse me. Can you help me?
B: Certainly. What can I do for you?
A: May I exchanged an opened DVD?
B: Certainly, as long as you have your receipt.
A: Here you are.
B: I'm sorry, but you're only allowed to return items within 30 days.
A: Is there any way I can exchange it?
B: I'm afraid not.
A: Well, I am not coming here anymore.
B: I'm sorry, but please don't blame me.
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