A: Can you help me, please?
B: No problem. What is your question?
A: Is it possible to return an opened DVD?
B: Sure, as long as you have your receipt.
A: Here you go.
B: I'm sorry. You can't return something you bought more than 30 days ago.
A: Well, yes, but this is only day 32. Isn't that okay?
B: I'm sorry, but rules are rules.
A: Well, this is ridiculous. I won't shop here anymore.
B: Well, if I was the boss, the rules might be different.
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