A: Would you help me, please?
B: It would be my pleasure.
A: I want to return this opened DVD. Is that possible?
B: No problem at all. Do you have your receipt?
A: Let me dig it out of my wallet.
B: I'm sorry. You can't return something more than 30 days old.
A: There must be some way around this.
B: I'm sorry, but I have to tell everyone the same thing—no.
A: That's the dumbest rule I ever heard of.
B: Maybe the rules will change if we lose all our customers.
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