我国2016年电商投诉量同比增近15%

 　　The number of Chinese e-commerce customer complaints increased by 14.78% year on year in 2016, according to a report released by China's E-commerce Research Center.

　　中国电子商务研究中心近日发布的报告显示，2016年全国电商消费者的投诉数量同比增长14.78%。

　　A total of 57 online retail¹ shopping and service platforms as well as internet financial firms were involved in the complaints, which were related to product quality and delivery, customer service, exchange and return policies, and false promotions², the report said.

　　报告称，共57家网络零售购物和服务平台以及互联网金融公司被投诉，投诉问题涉及商品质量和物流问题、客户服务、退换货政策以及虚假促销。

　　Of those complaints, shipping³ and delivery complaints accounted for nearly 23%, while customer service complaints made up nearly 10%.

　　其中，发货和物流问题投诉占比近23%，客户服务投诉占比近10%。

　　我国2016年电商投诉量同比增近15%

　　Complaints peaked following certain online shopping promotions, such as the Singles' Day shopping spree on Nov 11, the report said.

　　报告称，投诉量在某些网络购物促销活动(如11月11日的双十一购物狂欢节)后达到峰值。

　　The retail sales volume of Chinese e-commerce hit more than RMB5 trillion in 2016, according to data released by the Ministry⁴ of Commerce.

　　根据商务部发布的数据，2016年我国电商零售销售额超过5万亿元。

　　Authorities were urged to investigate and punish acts that disturb market order, enhance market supervision⁵ and provide legal provisions to protect consumers, the CECRC said.

　　中国电子商务研究中心表示，此前当局曾被敦促查处扰乱市场秩序的行为，加强市场监管，为保护消费者提供法律条款。

1 retail   

v./n.零售；adv.以零售价格

参考例句：

• In this shop they retail tobacco and sweets.这家铺子零售香烟和糖果。
• These shoes retail at 10 yuan a pair.这些鞋子零卖10元一双。

2 promotions   

促进( promotion的名词复数 )； 提升； 推广； 宣传

参考例句：

• All services or promotions must have an appeal and wide application. 所有服务或促销工作都必须具有吸引力和广泛的适用性。
• He promptly directed the highest promotions and decorations for General MacArthur. 他授予麦克阿瑟将军以最高的官阶和勋奖。

3 shipping   

n.船运（发货，运输，乘船）

参考例句：

• We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
• There's a shipping charge of ￡5 added to the price.价格之外另加五英镑运输费。

4 ministry   

n.(政府的)部；牧师

参考例句：

• They sent a deputation to the ministry to complain.他们派了一个代表团到部里投诉。
• We probed the Air Ministry statements.我们调查了空军部的记录。

5 supervision   

n.监督，管理

参考例句：

• The work was done under my supervision.这项工作是在我的监督之下完成的。
• The old man's will was executed under the personal supervision of the lawyer.老人的遗嘱是在律师的亲自监督下执行的。