商务英语必备1000字 Unit12

　　useful sentence：Partial shipment is alloweduseful sentence  允许分批装运。
customer complains
apologize
v. 抱歉；致歉
We apologize for our mistake.
我们对所造成的错误致上歉意。
break down
故障
The printer is always breaking down.
这台印表机老是故障。
claim
n.（保险）理赔；费用申请
he claim was not approved by the insurance company.
保险公司并未核准这项理赔。
complaint
n. 抱怨；不满
Let's begin with the recent complaints about customer service that we've received.
我们就从最近客服部所接到的客诉开始讨论。
criticism
n. 批评
The online auction¹ company has been under intense criticism lately.
这家线上拍卖公司近来饱受严厉批评。
defective²
adj. 瑕疵的；有缺陷的
You can get refunds⁴ on any damaged or defective merchandise.
任何损坏或瑕疵商品皆可退款。
feedback
n. 意见反映
I'm interested to hear your feedback regarding our products.
我想听听您对我们產品的意见。
improve
v. 改进；改善
What could we do to improve our service?
我们能做什麼来改善服务品质？
invalid⁵
adj. 无效的
Your warranty⁶ is invalid without an official registration⁷ stamp.
您的保固书没盖官方註册章所以无效。
price list
价目表
We had some internal problems with the price list.
我们公司内部在价目表上出了问题。
product quality
產品品质
Your product quality is terrible.
你们的產品品质很差。
purchase
n. 购买
We can send you a shipping⁸ label so that you can return your purchase at no extra charge.
我们会寄给你一张出货标籤，这样你就可以免费退货。
refund³
n. 退费
I want a full refund.
我要全额退费。
replacement⁹
n. 更换
If it doesn't work then we can give you a replacement or a refund.
如果不能用的话我们可以帮你换一台或退费。
warranty
n. 保固
I bought your three-year warranty, but I don't really understand this term.
我跟你们买了三年保固，但有个条款我不是很清楚。

1 auction   

n.拍卖；拍卖会；vt.拍卖

参考例句：

• They've put the contents of their house up for auction.他们把房子里的东西全都拿去拍卖了。
• They bought a new minibus with the proceeds from the auction.他们用拍卖得来的钱买了一辆新面包车。

2 defective   

adj.有毛病的，有问题的，有瑕疵的

参考例句：

• The firm had received bad publicity over a defective product. 该公司因为一件次品而受到媒体攻击。
• If the goods prove defective, the customer has the right to compensation. 如果货品证明有缺陷， 顾客有权索赔。

3 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

4 refunds   

n.归还，偿还额，退款( refund的名词复数 )v.归还，退还( refund的第三人称单数 )

参考例句：

• Tomorrow he would return them to the store and claim refunds. 明天他要把它们退还给商店并要求退款。 来自辞典例句
• The new method means that taxpayers get refunds much faster. 这种新办法意味着纳税人可以较快地领到退还款。 来自辞典例句

5 invalid   

n.病人，伤残人；adj.有病的，伤残的；无效的

参考例句：

• He will visit an invalid.他将要去看望一个病人。
• A passport that is out of date is invalid.护照过期是无效的。

6 warranty   

n.担保书，证书，保单

参考例句：

• This warranty is good for one year after the date of the purchase of the product.本保证书自购置此产品之日起有效期为一年。
• As your guarantor,we have signed a warranty to the bank.作为你们的担保人，我们已经向银行开出了担保书。

7 registration   

n.登记，注册，挂号

参考例句：

• Marriage without registration is not recognized by law.法律不承认未登记的婚姻。
• What's your registration number?你挂的是几号？

8 shipping   

n.船运（发货，运输，乘船）

参考例句：

• We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
• There's a shipping charge of ￡5 added to the price.价格之外另加五英镑运输费。

9 replacement   

n.取代，替换，交换；替代品，代用品

参考例句：

• We are hard put to find a replacement for our assistant.我们很难找到一个人来代替我们的助手。
• They put all the students through the replacement examination.他们让所有的学生参加分班考试。