商务英语必备1000字 Unit13

　　useful sentence：
Our quality is based solely¹ on our sales samples 我们的质量完全以货样为准。
after-sales service
售后服务
Freedom Group is known for their quality products and after-sales service.
弗瑞登集团以產品品质与售后服务而闻名。
assemble
v. 聚集；组装
The bookshelves are easy to assemble.
这些书架很容易组装。
customer satisfaction
客户满意（度）
Our customer satisfaction scores are among the best in the industry.
我们的客服满意度在业界名列前茅。
customer service hotline
客服热线
For any queries², please call our customer service hotline at 0800080123.
如需任何查询，请打我们的客服热线0800080123。
defer³ payment
延后付款
Can I defer payment?
我可以延后付款吗？
delivery
n. 递送
I'm just calling to see if the delivery of your Cambridge Sofa went OK.
我只是打来看看您的剑桥沙发是不是顺利送过去了。
installation
n. 安装
The installation of a new heating system will take two weeks.
新暖气系统的安装需要两个星期。

1 solely   

adv.仅仅，唯一地

参考例句：

• Success should not be measured solely by educational achievement.成功与否不应只用学业成绩来衡量。
• The town depends almost solely on the tourist trade.这座城市几乎完全靠旅游业维持。

2 queries   

n.问题( query的名词复数 )；疑问；询问；问号v.质疑，对…表示疑问( query的第三人称单数 )；询问

参考例句：

• Our assistants will be happy to answer your queries. 我们的助理很乐意回答诸位的问题。
• Her queries were rhetorical,and best ignored. 她的质问只不过是说说而已，最好不予理睬。 来自《简明英汉词典》

3 defer   

vt.推迟，拖延；vi.(to)遵从，听从，服从

参考例句：

• We wish to defer our decision until next week.我们希望推迟到下星期再作出决定。
• We will defer to whatever the committee decides.我们遵从委员会作出的任何决定。