BEP76 Performance Appraisals: Setting Goals (Part 2)

This is the second in a two-part Business English Pod series on performance appraisals¹. In the first lesson, we covered giving feedback. In this podcast, we will discuss setting goals.

The American poet Carl Sandberg once said, “Nothing happens unless first we dream.” To this we can add the words of time management expert Diana Scharf Hunt: “Goals are dreams with deadlines.”

To reach our dreams, it’s necessary to set goals. Without goals, there is no change, no development, no success. This is just as true for an individual as it is for an organization. That’s why, along with feedback, goal setting is a very important part of the appraisal² process. So in this follow-up podcast on job appraisals, we’ll be focusing on strategies and expressions for setting goals during the appraisal interview. Much of the language we’ll be learning in this lesson is also useful in any meeting where we need to discuss and set targets.

Wendy and Derrick, Wendy’s manager, have already discussed her progress and set goals for the areas of customer satisfaction and job training. As the listening continues, they turn to talking about two important productivity measurements.

Pay attention to the language Derrick uses to structure the conversation and to negotiate and agree goals with Wendy.

Listening Questions:
1) What are the two important productivity measurements that Derrick discusses with Wendy?
2) How does Derrick feel about Wendy making one-off (that is, special) solutions for each customer?
3) What does Derrick advise Wendy to tell a customer who has not booked enough bandwidth?

1 appraisals   

估计，估量，评价( appraisal的名词复数 )

参考例句：

• He had read many detailed critical appraisals of her work. 他读了许多详细评论她的作品的文章。
• The English themselves are somewhat insular in their literary appraisals. 英国人评价自己的文学，也不免有偏狭处。

2 appraisal   

n.对…作出的评价；评价，鉴定，评估

参考例句：

• What's your appraisal of the situation?你对局势是如何评估的？
• We need to make a proper appraisal of his work.对于他的工作我们需要做出适当的评价。