BEP94 Communication: Resolving Conflict (Part 1)

People do not always get along, so dealing¹ with conflict is part of any job. And as often as not, work disagreements get resolved as much as in informal discussions in the hallway, as they do in the conference room. So, in this two-part series on resolving conflict, we’ll be studying useful language for discussing and resolving disagreements.

We will be focusing not on major conflicts between companies or inside organizations, but rather on the everyday sort of disagreements that all of us have to deal with to be successful in our work.

In the listening, Elegant is a company that designs and manufactures bathroom fixtures² – sinks, toilets, and so on. Ben has recently joined Elegant as a training specialist. When he started, he was promised that Elegant would hire someone to help him with his work-load, but instead he is still doing almost everything by himself. He was also promised the opportunity to do some course design, but instead his manager, Gerry, insists on closely supervising all of Ben’s work. Ben feels like he is working harder than anyone else in the office: He is always the last one to leave the department in the evening. But he doesn’t feel that his hard work is getting recognized.

As you listen, pay attention to the language that Gerry and Ben use to deal with this disagreement.

Listening Questions:

1. Gerry says he wants to “sit down informally and thrash things out a little.”
2. What do you think this means? A strain is something that is tiring and, perhaps, irritating.
3. What does Gerry say is “getting to be kind of a strain?” What solution does Gerry propose?

1 dealing   

n.经商方法，待人态度

参考例句：

• This store has an excellent reputation for fair dealing.该商店因买卖公道而享有极高的声誉。
• His fair dealing earned our confidence.他的诚实的行为获得我们的信任。

2 fixtures   

（房屋等的）固定装置( fixture的名词复数 )； 如（浴盆、抽水马桶）； 固定在某位置的人或物； （定期定点举行的）体育活动

参考例句：

• The insurance policy covers the building and any fixtures contained therein. 保险单为这座大楼及其中所有的设施保了险。
• The fixtures had already been sold and the sum divided. 固定设备已经卖了，钱也分了。 来自英汉文学 - 嘉莉妹妹