职场英文口语 第53期:如何给予反馈(2)

 　　I'm a little bit concerned about something.

　　我对一些问题有点担心。

　　"I'm a little bit concerned..." Doesn't that mean something bad?

　　“我对一些问题有点担心。”这是不是不好的意思。

　　Yes, Anna, Paul is using a polite turn of phrase¹ to say he is unhappy about something.

　　是的，安娜，保罗正在用礼貌的方式表达他对某事不满意。

　　Let's see what he's got to say....

　　看看他要说什么……

　　I think you need to work on your telephone manner.

　　我想你需要改进你的电话谈话技巧。

　　Work on my telephone manner?

　　改进我的电话谈话技巧？

　　It means² the way you talk on the phone is not good enough and you have to improve it – to work on it to make it better.

　　这意味着你的电话谈话方式不够好，你需要改善它，使它变得更好。

　　Perhaps you should think about …

　　也许你应该想想……

　　Perhaps you should think about – that's a polite way of telling you to do something!

　　也许你应该想想……这是一种礼貌的方式告诉你要怎么做某事。

　　Anna, are you listening to me?

　　安娜，你在听我说话吗？

　　Yes, sorry, I was just sort of, err³, talking to myself.

　　是的，对不起，我只是在自言自语。

　　Could you repeat what you said please?

　　你能重复一下刚才说的吗？

　　Right, I'll start again.

　　好的，我从头再说一遍。

　　I said: I'm a little bit concerned about your telephone manner.

　　我说：我有点担心你的电话谈话技巧。

　　You need to work on the way you speak to clients⁴.

　　你需要改进你跟客户说话的方式。

　　Perhaps you should think about being a bit more polite to clients; it's important for the image of the company.

　　也许你应该考虑对客户说话时更礼貌一些，这对公司形象很重要。

　　Oh okay.

　　好的。

　　You can go now – take another biscuit with you – that's my last chocolate wafer, you lucky thing!

　　你现在可以走了，拿一块饼干吧，这是我最后的巧克力薄饼，幸运的人！

1 phrase   

n.短语，词组；成语，习语

参考例句：

• The phrase was caught on and immediately became popular.这个短语被采用后很快就流行了。
• That's exactly the phrase I was looking for.这就是我一直找的那个短语。

2 means   

n.方法，手段，折中点，物质财富

参考例句：

• That man used artful means to find out secrets.那人使用狡猾的手段获取机密。
• We must get it done by some means or other.我们总得想办法把它干完。

3 err   

vi.犯错误，出差错

参考例句：

• He did not err by a hair's breadth in his calculation.他的计算结果一丝不差。
• The arrows err not from their aim.箭无虚发。

4 clients   

n.顾客( client的名词复数 )；当事人；诉讼委托人；[计算机]客户端

参考例句：

• a lawyer with many famous clients 拥有许多著名委托人的律师
• She understood the importance of establishing a close rapport with clients. 她懂得与客户建立密切和谐的关系的重要性。