电话礼节：转达信息（二）

 　　Opal 小姐将 Mrs Ballito 的信息告知 Mr Ballito 后，要 Melita 电话告知 Mrs Ballito 已将信息转达。下面是Opal 在教 Melita 电话礼节。

　　OPAL: Now I want you to ring Mrs Ballito and tell her that her husband has received the message.

　　MELITA: Right, What's her telephone number?

　　OPAL: How would you find the telephone number if I wasn't here?

　　MELITA: I'd look it up in the telephone directory¹.

　　OPAL: That would take too long. Names and numbers that we often use are in the office address book. Here it is.

　　MELITA: Thank you. Oh yes, it's much easier to look up numbers in the address book than in the directory. Here we are B... Ballito 75381. Right.

　　OPAL: Hey, hold on a minute. Before you dial² the number you should decide what you are going to say.

　　MELITA: Yes, that's a good idea. Shall³ I say "Mr Ballito's got your message, Mrs Ballito?"

　　OPAL: Well, you could say that, but it would sound better if you told her that we have given Mr Ballito the message, and that he will collect their daughter from school on his way home at lunch time.

　　MELITA: I hope I can remember all that,

　　OPAL: Why don't you write it down?

　　MELITA: Right, I'll say, "We have given Mr Ballito your message and he will collect your daughter from school on his way home at lunch time." How about that?

　　OPAL: Yes, that's all right. But first of all you must say who is speaking.

　　MELITA: Shall I say "This is Melita"?

　　OPAL: No, Mrs Ballito may not know who you are. Say "This is Mr Ballito's office."

　　MELITA: Right. 75381

　　MRS BALLITO: 75381

　　MELITA: Good morning, this is Mr Ballito's office. Who's that?

　　MRS BALLITO: Mrs Ballito.

　　MELITA: We have given Mr Ballito your message, Mrs Ballito, and he will collect you daughter from school on his way home at lunchtime.

　　MRS BALLITO: Oh thank you for phoning me.

　　MELITA: Goodbye.

　　MRS BALLITO: Goodbye.

　　MELITA: Was that all right?

　　OPAL: Fine, but you must never say "Who's that?" Melita. It's much better to say something like "Who's speaking, please?" or "Would you mind telling me your name please?" or "Is that Mrs Ballito speaking?" Not "Who's that?" It sounds impolite⁴.

1 directory   

n.目录，工商名录，指南；n.目录

参考例句：

• Her name is listed in the telephone directory.她的名字被列在了电话号码簿上。
• You can check the directory near the elevator over there.您可以到电梯旁的指南上查找。

2 dial   

n.(钟表等的)针盘；刻度盘；v.拨(电话号码)

参考例句：

• What number did you dial?你拨了什么号码？
• How do I dial London?怎样拨电话到伦敦？

3 shall   

v.aux.（主要用于第一人称）将

参考例句：

• I shall always love you.我将永远爱你。
• Which club shall we join?我们要参加哪个社团？

4 impolite   

adj.无礼的，粗鲁的

参考例句：

• It is impolite to get a word in.别人谈话时插嘴是不礼貌的。
• It is very impolite of you to do so to customers.你这样做对顾客太不客气了。