06考研英语冲刺12大主题经典范文 11

　　Writing(2)
　　小作文
　　范文11：A Memo(备忘录)

　　To: the secretary
　　From: the manager
　　Xiao Zhang,
　　We have decided¹ to refund² the customer who had purchased a flawed product from our company. Please write a letter to him informing him of our decision and arrange for him to get the refund. 
　　Since the quality of our product and service is vital to the well-being³ of our company, any complaint from our customers must be heeded⁴ immediately. You did a fine job by telling me duly. Thank you.
　　Manager Li

1 decided   

adj.决定了的，坚决的；明显的，明确的

参考例句：

• This gave them a decided advantage over their opponents.这使他们比对手具有明显的优势。
• There is a decided difference between British and Chinese way of greeting.英国人和中国人打招呼的方式有很明显的区别。

2 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

3 well-being   

n.安康，安乐，幸福

参考例句：

• He always has the well-being of the masses at heart.他总是把群众的疾苦挂在心上。
• My concern for their well-being was misunderstood as interference.我关心他们的幸福，却被误解为多管闲事。

4 heeded   

v.听某人的劝告，听从( heed的过去式和过去分词 )；变平，使（某物）变平( flatten的过去式和过去分词 )

参考例句：

• She countered that her advice had not been heeded. 她反驳说她的建议未被重视。 来自《简明英汉词典》
• I heeded my doctor's advice and stopped smoking. 我听从医生的劝告，把烟戒了。 来自《简明英汉词典》