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Talk about English ? BBC Learning EnglishTalk about EnglishBusiness Language To GoPart 2 - InductionThis programme was first broadcast in 2001.
This is not a word for word transcript1 of the programmeCarmela: Forget about struggling（挣扎） with dictionaries and grammar books. We’ll bring youthe kind of everyday English that people use all the time in business but thatyou won’t learn from your text book. It’s probably a good idea for you to geta pen and some paper so that you can note down the expressions from today’sprogramme. Today we’ll hear how to introduce new people to the workplace. As usual I’m joined by Business English expert, David Evans. David,I’ve worked at places where I wasn’t really shown around properly and it doesmake a difference to first impressions of a company doesn’t it?
David: Yes, it creates a very bad first impression and also it’s a real waste of time forthe new comer to spend so long exploring the new company for themselves.
Carmela: And as we just heard, it’s not a good idea to overload2 the newcomer with toomuch information and introductions.
David: No, people find a lot of information hard to remember. Tell them two or threeimportant things and leave it there.
Carmela: Let’s hear an example of somebody being shown round on their first day atwork. We’re going to Deep End - a web design company which is based inLondon. Dionne is showing new staff member Helena around.
CLIP3 Dionne & HelenaDionne: -Hi, Helena! Nice to see you. Did you get here alright?
Helena: -Yes Yes. It’s been great! .
Dionne: -Good OK. I’ll give you a quick whizz round and then we’ll settle you in.
So upstairs is the meetings space which you can book by ringing Lorna, she’s got adiary, so you know who’s in there.
Helena: …how many people can we book in the room…Dionne: .. I think we can probably sit about twenty people - and that’s quite big… So ifyou need to use that, give Lorna a call. This is reception - Kate and Sanj who both answerthe phones … and behind them is where we keep all the stationery4.
Helena: … all right…Dionne: ..So if you need anything - just grab5 it from there. This is where you’ll besitting, it’s opposite me, this is your desk. The laptop is all set up for you to use and I’llshow you through the email package and everything a bit later. ……END OF CLIPCarmela: Now, before actually pointing out where things are, Dionne made the new staffmember feel at home, feel comfortable. The phrase that was used for thatDavidDavid: … yes, she just said “Did you get here alright?”. In other words she askedabout her journey to the office that day. It’s a very standard way of breakingthe ice. She than says …I’ll give you a quick whizz round. That’s quite a colloquial6 expressionwhich really just means “I’ll show you round “…Now, she uses this kind ofinformal phrase, I think, because she simply wants to put Hellena at her ease, tomake her relax and feel welcome.
Carmela: And then there was the offers of help. The phrase “if you need something” -could you tell us how that’s used and if you can use it in any situation?
David: Yes, you can use this kind of expression in any situation. It’s what we wouldcall a “zero conditional” - in other words is an “if sentence” with the presentsimple verb in the first half and the present simple verb in the second half.
Carmela: … and can you give us an example, David?
David: I think the example we heard there was… “If you need to use it, give me acall” - or “if you need anything, take it from there”. You might often hearthis phrase used with “just” as well…”if you need any help, just call me”
and that makes it a little bit more welcoming for the other person, “feel free tocall me, don’t worry about calling me”
Carmela: The final part was actually pointing out where things are physically7, wherethings are located, could you tell us about the language that was used there?
David: Dionne just used very simple language there. Really, “this is”..… This isreception … This is where you’ll be sitting.
Carmela: … So, being simple and clear is very important when welcoming a new staffmember, and of course, showing office equipment to them is very importanttoo. Here’s another example of someone being shown around on their firstday.
CLIP Claire and ReginaActually, while we’re here, I’ll just take you to the photocopying8 and fax machine. Now thefax machine - you need 9 for an outside line.
Oh right.
And it’s really straightforward9 - you just put the sheet of paper face down and it goesthrough like that.
So that’s the fax machine. The printer is over here on our right and the photocopier10 is justnext to that. Let me show you how the photocopier works . OK, so what you do, you liftthe lid, and place the piece of paper face down and I’ll give you the code to make it work a bitlater on.
END OF CLIPCarmela: An essential piece of office equipment being shown there, the photocopier.
David, can you talk us through some of the language used.
David: I think there, Clare was trying to make it as easy as possible for Regina tounderstand what was happening. She emphasized this with the phrase - It’sreally straightforward, in other words “it’s really easy” . She also used thephrase “let me show you” which is the standard phrase to use in this situation,I think she said “let me show how the photocopier works”. But you canuse it for a lot of things :let me show you where the canteen is/let me showyou how the phone system works” and so on.
Carmela: You’re listening to “Business Language to Go” from the BBC World Service.
As well as being shown around of the office, and how the equipment(设备) works,first days also involve a lot of introductions to new people. Let’s go back tothe web design company to see how Dionne introduces her colleagues toHelena.
CLIP Dionne & HelenaDionne: -Well you’ve seen everything now so what I’ll do now is I’ll introduce you toa couple of people who you haven’t met yet, who’ll you be working a little more closely withHelena: -… goodDionne: -Okay let me introduce you to Gary who’s just joined our department as well -this is Helena who’ll be working with meGary: - Hi Helena, how’re you doing? ..
Helena: - .Good!
Dionne: -This is her first day so I’m giving her a little tour around and showing herwhere things are etc etc. . so if you need anything just ask Gary , as well. You can sorther out with some keys hopefully.
Gary: -Keys or anything you need for the studio, we have fire drills now and then andI’ll just show you through the basicsHelena: -Oh, sure, great yahDionne: -..There’s Nick, one of the directors who spends most of his time sitting in theretends coming in and out of meetings quite a lot. So you’ll be dealing11 a lot with him as wellThe other essential person you need to meet is Rosie who manages the café. So let meintroduce you to Helena who’s just joined to work with me.
Rosie: - Hi nice to meet you ..?
Helena: … nice to meet you….
END OF CLIPCarmela: Now, it’s really useful to have a couple of ways of introducing people, becauseit makes you sound more fluent. And it reduces the monotony too, - it makesthe tour a much more interesting experience - for both of you. David, what arethe different ways of introducing people :
let me introduce you to ..
David: Well, we heard a few of them there. We heard Dionne use the phrase “let meintroduce you to” . She said “let me introduce you to Gary”. That’s a prettystandard way of doing it. We also heard her say- “there’s Nick” - and I thinkshe was using that expression because Nick was some distance away fromthem. If Nick had been standing12 much closer, she would probably had said“this is Nick” - or indeed she could have just said - Meet Nick.
Carmela: OK those are the ways of introducing people - what about the other bits oflanguage she used ?
David: Well, I think -one thing that Dionne is very good at is signalling what’s comingnext, which makes it much easier for Helena to understand what’s happening.
The phrase that I remember hr using there is: “what I’ll do now is …” - “whatI’ll do now is, introduce you to Gary” for example. So that’s a commonexpression used when giving a tour of the company. Of course we also heardthe phrase that we heard earlier: - if you need anything, just ask.
Carmela: And if you want to bring a tour to an end this is a typical way of doing it.
CLIP Claire & ReginaClare: I think that’s about it really I think I’ve wrapped everything up for you . Haveyou got any questions that you want to ask me? Any worries or anything?
Regina: Um no, I don’t think so at the moment. I’ll take in and see how I get onClare: OK. If you’ve got any worries or queries13 or questions don’t hesitate to ask,OK? I’m only sitting right by you.
Regina: OK thanks very much.
END OF CLIPCarmela: David, can you summarise14 the language that was used there?
David: First of all, Clare signalled that it was the end of the tour, using the phrase “Ithink that’s about it, really”.
She than just checked to make sure that Regina had understood everythingshe’d said using the phrase:
Have you got any questions for me?
And than finally reassured15 her that she wasn’t really expected to remembereverything she’d been told by saying to her:
Don’t hesitate to ask.
Carmela: And don’t you hesitate to join David and me again soon for more “BusinessLanguage to Go”.(本文由在线英语听力室整理编辑)
This is not a word for word transcript1 of the programmeCarmela: Forget about struggling（挣扎） with dictionaries and grammar books. We’ll bring youthe kind of everyday English that people use all the time in business but thatyou won’t learn from your text book. It’s probably a good idea for you to geta pen and some paper so that you can note down the expressions from today’sprogramme. Today we’ll hear how to introduce new people to the workplace. As usual I’m joined by Business English expert, David Evans. David,I’ve worked at places where I wasn’t really shown around properly and it doesmake a difference to first impressions of a company doesn’t it?
David: Yes, it creates a very bad first impression and also it’s a real waste of time forthe new comer to spend so long exploring the new company for themselves.
Carmela: And as we just heard, it’s not a good idea to overload2 the newcomer with toomuch information and introductions.
David: No, people find a lot of information hard to remember. Tell them two or threeimportant things and leave it there.
Carmela: Let’s hear an example of somebody being shown round on their first day atwork. We’re going to Deep End - a web design company which is based inLondon. Dionne is showing new staff member Helena around.
CLIP3 Dionne & HelenaDionne: -Hi, Helena! Nice to see you. Did you get here alright?
Helena: -Yes Yes. It’s been great! .
Dionne: -Good OK. I’ll give you a quick whizz round and then we’ll settle you in.
So upstairs is the meetings space which you can book by ringing Lorna, she’s got adiary, so you know who’s in there.
Helena: …how many people can we book in the room…Dionne: .. I think we can probably sit about twenty people - and that’s quite big… So ifyou need to use that, give Lorna a call. This is reception - Kate and Sanj who both answerthe phones … and behind them is where we keep all the stationery4.
Helena: … all right…Dionne: ..So if you need anything - just grab5 it from there. This is where you’ll besitting, it’s opposite me, this is your desk. The laptop is all set up for you to use and I’llshow you through the email package and everything a bit later. ……END OF CLIPCarmela: Now, before actually pointing out where things are, Dionne made the new staffmember feel at home, feel comfortable. The phrase that was used for thatDavidDavid: … yes, she just said “Did you get here alright?”. In other words she askedabout her journey to the office that day. It’s a very standard way of breakingthe ice. She than says …I’ll give you a quick whizz round. That’s quite a colloquial6 expressionwhich really just means “I’ll show you round “…Now, she uses this kind ofinformal phrase, I think, because she simply wants to put Hellena at her ease, tomake her relax and feel welcome.
Carmela: And then there was the offers of help. The phrase “if you need something” -could you tell us how that’s used and if you can use it in any situation?
David: Yes, you can use this kind of expression in any situation. It’s what we wouldcall a “zero conditional” - in other words is an “if sentence” with the presentsimple verb in the first half and the present simple verb in the second half.
Carmela: … and can you give us an example, David?
David: I think the example we heard there was… “If you need to use it, give me acall” - or “if you need anything, take it from there”. You might often hearthis phrase used with “just” as well…”if you need any help, just call me”
and that makes it a little bit more welcoming for the other person, “feel free tocall me, don’t worry about calling me”
Carmela: The final part was actually pointing out where things are physically7, wherethings are located, could you tell us about the language that was used there?
David: Dionne just used very simple language there. Really, “this is”..… This isreception … This is where you’ll be sitting.
Carmela: … So, being simple and clear is very important when welcoming a new staffmember, and of course, showing office equipment to them is very importanttoo. Here’s another example of someone being shown around on their firstday.
CLIP Claire and ReginaActually, while we’re here, I’ll just take you to the photocopying8 and fax machine. Now thefax machine - you need 9 for an outside line.
Oh right.
And it’s really straightforward9 - you just put the sheet of paper face down and it goesthrough like that.
So that’s the fax machine. The printer is over here on our right and the photocopier10 is justnext to that. Let me show you how the photocopier works . OK, so what you do, you liftthe lid, and place the piece of paper face down and I’ll give you the code to make it work a bitlater on.
END OF CLIPCarmela: An essential piece of office equipment being shown there, the photocopier.
David, can you talk us through some of the language used.
David: I think there, Clare was trying to make it as easy as possible for Regina tounderstand what was happening. She emphasized this with the phrase - It’sreally straightforward, in other words “it’s really easy” . She also used thephrase “let me show you” which is the standard phrase to use in this situation,I think she said “let me show how the photocopier works”. But you canuse it for a lot of things :let me show you where the canteen is/let me showyou how the phone system works” and so on.
Carmela: You’re listening to “Business Language to Go” from the BBC World Service.
As well as being shown around of the office, and how the equipment(设备) works,first days also involve a lot of introductions to new people. Let’s go back tothe web design company to see how Dionne introduces her colleagues toHelena.
CLIP Dionne & HelenaDionne: -Well you’ve seen everything now so what I’ll do now is I’ll introduce you toa couple of people who you haven’t met yet, who’ll you be working a little more closely withHelena: -… goodDionne: -Okay let me introduce you to Gary who’s just joined our department as well -this is Helena who’ll be working with meGary: - Hi Helena, how’re you doing? ..
Helena: - .Good!
Dionne: -This is her first day so I’m giving her a little tour around and showing herwhere things are etc etc. . so if you need anything just ask Gary , as well. You can sorther out with some keys hopefully.
Gary: -Keys or anything you need for the studio, we have fire drills now and then andI’ll just show you through the basicsHelena: -Oh, sure, great yahDionne: -..There’s Nick, one of the directors who spends most of his time sitting in theretends coming in and out of meetings quite a lot. So you’ll be dealing11 a lot with him as wellThe other essential person you need to meet is Rosie who manages the café. So let meintroduce you to Helena who’s just joined to work with me.
Rosie: - Hi nice to meet you ..?
Helena: … nice to meet you….
END OF CLIPCarmela: Now, it’s really useful to have a couple of ways of introducing people, becauseit makes you sound more fluent. And it reduces the monotony too, - it makesthe tour a much more interesting experience - for both of you. David, what arethe different ways of introducing people :
let me introduce you to ..
David: Well, we heard a few of them there. We heard Dionne use the phrase “let meintroduce you to” . She said “let me introduce you to Gary”. That’s a prettystandard way of doing it. We also heard her say- “there’s Nick” - and I thinkshe was using that expression because Nick was some distance away fromthem. If Nick had been standing12 much closer, she would probably had said“this is Nick” - or indeed she could have just said - Meet Nick.
Carmela: OK those are the ways of introducing people - what about the other bits oflanguage she used ?
David: Well, I think -one thing that Dionne is very good at is signalling what’s comingnext, which makes it much easier for Helena to understand what’s happening.
The phrase that I remember hr using there is: “what I’ll do now is …” - “whatI’ll do now is, introduce you to Gary” for example. So that’s a commonexpression used when giving a tour of the company. Of course we also heardthe phrase that we heard earlier: - if you need anything, just ask.
Carmela: And if you want to bring a tour to an end this is a typical way of doing it.
CLIP Claire & ReginaClare: I think that’s about it really I think I’ve wrapped everything up for you . Haveyou got any questions that you want to ask me? Any worries or anything?
Regina: Um no, I don’t think so at the moment. I’ll take in and see how I get onClare: OK. If you’ve got any worries or queries13 or questions don’t hesitate to ask,OK? I’m only sitting right by you.
Regina: OK thanks very much.
END OF CLIPCarmela: David, can you summarise14 the language that was used there?
David: First of all, Clare signalled that it was the end of the tour, using the phrase “Ithink that’s about it, really”.
She than just checked to make sure that Regina had understood everythingshe’d said using the phrase:
Have you got any questions for me?
And than finally reassured15 her that she wasn’t really expected to remembereverything she’d been told by saying to her:
Don’t hesitate to ask.
Carmela: And don’t you hesitate to join David and me again soon for more “BusinessLanguage to Go”.(本文由在线英语听力室整理编辑)
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| n.抄本，誊本，副本，肄业证书 | |
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overload
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| vt.使超载；n.超载 | |
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clip
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| n.夹子，别针，弹夹，片断；vt.夹住，修剪 | |
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stationery
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| n.文具；(配套的)信笺信封 | |
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grab
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| vt./n.攫取，抓取；vi.攫取，抓住(at) | |
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colloquial
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| adj.口语的，会话的 | |
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physically
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| adj.物质上，体格上，身体上，按自然规律 | |
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photocopying
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| v.影印，照相复制（photocopy的现在分词形式） | |
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straightforward
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| adj.正直的，坦率的；易懂的，简单的 | |
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photocopier
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| n.复印机 | |
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dealing
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| n.经商方法，待人态度 | |
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standing
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| n.持续，地位；adj.永久的，不动的，直立的，不流动的 | |
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queries
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| n.问题( query的名词复数 )；疑问；询问；问号v.质疑，对…表示疑问( query的第三人称单数 )；询问 | |
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summarise
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| vt.概括，总结 | |
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reassured
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| adj.使消除疑虑的；使放心的v.再保证，恢复信心( reassure的过去式和过去分词) | |
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