商务口语天天说 怎样面对失望的客户

第一句：I am very sorry you feel that way.

非常遗憾您这么想。

A:I'm really disappointed¹ in the quality of your work.

我对你们的工作质量十分失望。

B:I am very sorry you feel taht way.

非常遗憾您这么想。

A:I expected a better standard.

我原以为水平会比这高。

第二句：I realize taht we've started off badly, but I think you'll be pleased with the refinished work.

我知道我们开头开得不好。但我想我们的返工结果会使您满意的。

A:I realize taht we've started off badly, but I think you'll be pleased with the refinished work.

我知道我们开头开得不好。但我想我们的返工结果会使您满意的。

B:Well, it certainly couldn't be worse than what you've been showing me!

嗯，当然不会比你们已经让我看到的更糟了！

A:I think you'll be satisfied² with the quality of these designs. Would you like to go over to my office and take a look?

我想您一定会对这些设计的质量感到满意，您要不要到我的办公室看一看？

 

作为大客户，对公司服务的期望必然也大于普通小客户，除了基本服务的满足外，大客户对服务还有更高的期望，只有满足了大客户的期望，才能够提高大客户的满意度，获得大客户的忠诚度，赢得大客户。

其他表达法：

Well, I hope that answers your questions.

好了，我希望这能回答您的问题。

Thanks a lot! I really appreciate your assistance³ to our work.

谢谢。非常感谢您对我们工作的帮助。

1 disappointed   

adj.失望的，不满意的，不如意的

参考例句：

• He seemed disappointed when the man refused his request.当那个人拒绝了他的要求时他看起来很失望。
• He was disappointed so often that he became hopeless.他屡次失望，以致变为了绝望。

2 satisfied   

adj.满意的，满足的；清偿过的；确信的，毫无疑问的v.使满意( satisfy的过去式和过去分词)

参考例句：

• She's never satisfied with what she's got. 她对自己的所得从不感到满足。
• He had a self-satisfied smirk on his face. 他脸上挂着得意扬扬的笑容。

3 assistance   

n.援助，帮助

参考例句：

• She called and called but no one came to her assistance.她叫了又叫，但没有人来帮。
• He will get the great possible assistance.他将获得尽可能大的帮助。