英语口语大赢家Topic92:售后服务After Sale Services

阿美的衣服刚穿了一周就发现线头松了。她拿到店里要求退货，但是事情似乎并没有预想的那么顺利。问题究竟是怎么解决的呢？往下看吧！

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Salesclerk：Can I help you?

May: Yes, I have a complaint to make.

Salesclerk: What's the problem?

May: I bought this skirt in your store last week. What a famous brand is that! The stitches are coming off. Anyway, I'd like to ask for a refund¹ for this skirt.

Salesclerk: I'm sorry. They are not refundable². But we can exchange it for you, OK?

May: OK.

Salesclerk: Wait for a moment. I think we have another one…Here you go.

May: But this one is blue. Mine is red.

Salesclerk: Sorry, lady. This is the only one we've got now. How about we fix it up for you?

May: That's certainly good. When will it be ready?

Salesclerk: It will be ready tomorrow.

May: That's quick.

Salesclerk: Come along then and bring this receipt with you. And I am afraid we've gonna have to charge you 20 for that.

May: What!

听看学
售货员：有什么需要帮忙的吗？

阿美：恩，我有点意见。

售货员：有什么问题吗？

阿美：上周我在你们店里买了这条 裙子。这是什么名牌啊！线头都松了！不管怎么说，我想要退货。

售货员：对不起，它们是不能退的。 但我们可以给您换一条，行吗？

阿美：好吧。

售货员：稍等一下。我想我们还有 一件……这就是。

阿美：但这条是蓝色的。我的是红 色的。

售货员：对不起，小姐。我们现在 只剩这件了。我们帮您补一下怎么样？

阿美：那好啊。什么时候能补好？

售货员：明天就能补好。

阿美：那挺快的。

售货员：那到时候来吧，把这张发 票带上。恐怕这一次我们得收您20块钱。

阿美：什么！

经典背诵 Recitation
May: Don't believe in brands. People have so many complaints about them. There was one time I bought a really expensive skirt with a well-know brand, but the stitches came off within a week. When I returned to the shop, the salesperson³ told me that it was not refundable. Poor service!

生词小结
complaint n. 抱怨

brand n. 品牌

stitch n. 线头

refund n. 退款

fix up 修好，补好

receipt n. 发票

Grammar 语法小结
感叹句

感叹句一般是用来表示说话时的喜悦、惊讶等情感。英语感叹句常用“what”和“how”引导，句子其它部分用陈述句语序。

1.“what”引导的感叹句what +(a/ an)+ adj. +n. +主语+谓语+（it is）.

“what”意为”多么“,用来修饰名词（被强调部分），单数可数名词前要加a/an，例如：

What a clever girl May is！多么聪明的阿美呀！

What a funny story it is! 多么有趣的故事呀！

What good children they are!他们是多么好的孩子呀！

2.“how”引导的感叹句How+adj.(adv.)+主语+谓语+( it is ).

“how”意为“多么”，修饰形容词或副词（被强调部分）。如果修饰形容词，则句中的谓语动词用系动词；如果修饰副词，则句中的谓语动词用行为动词，例如：

How cold it is today! 今天多冷呀！

How well May writes! 阿美写得多好呀

How hard they are working now! 他们现在干得多么起劲呀！

3.在表示同一意义时，既可用“what”引导，也可用“how”引导

What a hot day it is! How hot a day is! 多么热的天气呀！

What a beautiful sunshine it is! How beautiful the sunshine is!多么明亮的阳光呀！

4.感叹句在表示激动强烈的感情时，口语中常常省略后面的主语和谓语

What red apples! 多么红的苹果呀！

How cool！好凉快呀！

How wonderful! 精彩极了！

Do it together 家庭总动员
两人一组，一方朗诵下面的中文句子，另一方挑选出合适的翻译。

1.多么好的售货员啊！

2.多漂亮的裙子啊！

3.好伤心啊！

4.你穿上这件衣服真棒！

5.好荒唐呀！

1.What the nice salesman he is!

2.How terrific when you wear this skirt!

3.What the beautiful skirt it is!

4.How depressed⁴!

5.How ridiculous it is!

1 refund   

v.退还，偿还；n.归还，偿还额，退款

参考例句：

• They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。
• We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

2 Refundable   

adj.可归还的，可退还的

参考例句：

• All deposits for holiday cottages are refundable. 度假别墅的抵押金可全数退还。 来自《简明英汉词典》
• Empty bottles are not refundable. 空瓶不退。 来自《现代汉英综合大词典》

3 salesperson   

n.售货员，营业员，店员

参考例句：

• A salesperson works in a shop.售货员在商店工作。
• Vanessa is a salesperson in a woman's wear department.凡妮莎是女装部的售货员。

4 depressed   

adj.沮丧的，抑郁的，不景气的，萧条的

参考例句：

• When he was depressed,he felt utterly divorced from reality.他心情沮丧时就感到完全脱离了现实。
• His mother was depressed by the sad news.这个坏消息使他的母亲意志消沉。