Business Etiquette 礼节美语 第012讲

陈豪在美国ABC公司工作。他经常要用电子邮件和公司内外的人联系。今天他见到了一个他不认识的英文词，所以就去请教美籍华人Mary。

(Office ambience)

C: Hey, Mary，我知道etiquette¹这个词的意思是礼节，礼貌。可是，什么是netiquette? NETIQUETTE。

M: Netiquette是人们新创造的一个词。意思是网上礼节，也就是good behavior on the Internet。

C: 网上还有礼节！Why don't you give me an example.

M: 比如说，你最好不要全用大写来写email。If you type in all capital letters, people would think you are shouting your message。

C: 噢，怪不得那天销售部的Robert问我: Why did you yell at me? 可有的人给我email全用小写，那是什么意思呀？Whisper？说悄悄话呀？

M: No。 那天财务部的Kevin不是给我们俩写的email都用小写吗？全用小写一般是不正式的，like chatting with your friends。

C: Email本身就是不正式的。

M: That's true, but that does not mean you can ignore appropriate etiquette。我得去开个会，午饭时再接著谈吧！

C: Fine! See you at the cafeteria at 12:00pm.

******

M: 哟，陈豪，你怎么吃那么快呀！

C: 我刚才真是饿死了，不过我很想知道还有哪些网上礼节。

M: 首先，在你送出e-mail 之前，check if there are mistakes such as spelling, grammar, punctuation² and word choice. If your e-mail is sloppy³, you will be perceived as sloppy and disrespectful to the recipients⁴.

C: 我有两次发e-mail给客户时忘了附件。几个客户马上回e-mail问我: What attachment⁵?

M: 是呀，一旦e-mail发出去以后，你就没法收回了。发现错误后最好的办法就是纠正错误，再重新发一次。你应该在subject line里写: corrected version with attachment included。

C: 下回我一定这样做。

M: 最好是不要出这样的差错。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness⁶ gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.
 

1 etiquette   

n.礼仪，礼节；规矩

参考例句：

• The rules of etiquette are not so strict nowadays.如今的礼仪规则已不那么严格了。
• According to etiquette,you should stand up to meet a guest.按照礼节你应该站起来接待客人。

2 punctuation   

n.标点符号，标点法

参考例句：

• My son's punctuation is terrible.我儿子的标点符号很糟糕。
• A piece of writing without any punctuation is difficult to understand.一篇没有任何标点符号的文章是很难懂的。

3 sloppy   

adj.邋遢的，不整洁的

参考例句：

• If you do such sloppy work again,I promise I'll fail you.要是下次作业你再马马虎虎，我话说在头里，可要给你打不及格了。
• Mother constantly picked at him for being sloppy.母亲不断地批评他懒散。

4 recipients   

adj.接受的；受领的；容纳的；愿意接受的n.收件人；接受者；受领者；接受器

参考例句：

• The recipients of the prizes had their names printed in the paper. 获奖者的姓名登在报上。 来自《简明英汉词典》
• The recipients of prizes had their names printed in the paper. 获奖者名单登在报上。 来自《现代英汉综合大词典》

5 attachment   

n.附属物，附件；依恋；依附

参考例句：

• She has a great attachment to her sister.她十分依恋她的姐姐。
• She's on attachment to the Ministry of Defense.她现在隶属于国防部。

6 sloppiness   

n.草率，粗心

参考例句：

• The choice of Sarah Palin epitomised the sloppiness. 选择佩琳作为竞选伙伴凸显草率。 来自互联网
• He chided the boy for his sloppiness. 它责怪这男孩粗心大意。 来自互联网