原汁原味商务英语播客 第72课:处理危机之策划篇

 　　In this Business English Pod lesson, we’ll see how important it is to strategize and plan when you’re handling a crisis¹.

　　在这节商务英语播客中，我们来看下当你处理危机时策划和计划时多么的重要。

　　Any crisis is a test of business strength. To be more specific, it’s a test of people in business. There’s nothing like a crisis to show us who can handle the pressure and who will crack. Can your business come through a crisis well? Do you have people with the right leadership skills and decision-making abilities to handle the crisis successfully? Let’s see how our team handles things.

　　什么样的危机都是对商业实力的测试。具体来说，是对处理商业的人的测试。再没有像危机那样能够显示谁能处理好压力，谁会崩溃。你的商业能度过危机吗？你有拥有领导技巧并能成功处理危机的决策能力的人吗？我们来看下如何处理危机。

　　Our last episode² was about taking control in a crisis. We heard Sandy and Mike report a factory accident to their boss Frank. Frank handled that early part of the crisis well. He calmed his employees down, gave them clear orders, and reassured³ them.

　　上节课说到控制危机。Sandy 和 Mike向他们的老板Frank汇报工厂事故。 Frank处理了危机的前半部分。他让员工冷静下来，给出明确的命令，并消除他们的顾虑。

　　Today, we’ll see how they develop a strategy to handle the crisis. Mike has been instructed to call the company’s VP of Communications in Singapore. Her name is Monika Jing, and she’ll show some clear thinking in assessing the problem and making a plan going forward.

　　今天，我们来看下他们是如何制定策划来处理危机的。Mike被要求给新加坡公司的VP of Communications 打电话。她的名字是Monika Jing，她会对事故进行估计并给出清晰的想法并使计划生效。

　　Listening Questions:

　　1. Who has Mike talked to about the incident?

　　2. What does Mike say could happen if the situation is really bad?

　　3. What does Monika want Mike to do while she contacts other people?

1 crisis   

n.危机，危急关头，决定性时刻，关键阶段

参考例句：

• He had proved that he could be relied on in a crisis.他已表明，在紧要关头他是可以信赖的。
• The topic today centers about the crisis in the Middle East.今天课题的中心是中东危机。

2 episode   

n.（作品的一段）情节，插曲，系列事件中之一

参考例句：

• The episode was a huge embarrassment for all concerned.这段小插曲令所有有关人员都感到非常尴尬。
• This episode remains sharply engraved on my mind.这段经历至今仍深深地铭刻在我的心中。

3 reassured   

adj.使消除疑虑的；使放心的v.再保证，恢复信心( reassure的过去式和过去分词)

参考例句：

• The captain's confidence during the storm reassured the passengers. 在风暴中船长的信念使旅客们恢复了信心。 来自《现代英汉综合大词典》
• The doctor reassured the old lady. 医生叫那位老妇人放心。 来自《简明英汉词典》