职场英文口语 第94期:如何投诉(1)

 　　Welcome back to Tip Top Trading where everyone seems a bit flustered¹.

　　欢迎回到Tip Top Trading，大家似乎都还处于慌乱之中。

　　…and we really need the best biscuits there are.

　　我们要准备好最好的饼干。

　　Yes, and I’ve made sure there’s tea and coffee…

　　是的，我确保提供茶和咖啡。

　　…and the carpets? …have they been cleaned.

　　地毯呢？收拾干净了吗？

　　Don’t panic² Paul, all taken care of.

　　别紧张，保罗，都处理好了。

　　You see, the big boss from America, Mr Socrates, is in town and everything must be just right.

　　你看，美国来的大老板苏格拉底先生到镇上来了，一切都要准备好。

　　What’s he like Anna?

　　安娜，他怎么样？

　　Well, so far he seems OK.

　　到目前为止，他看起来还行。

　　A bit bossy³, quite short and… a bit smelly⁴!

　　有点爱发号施令，很矮，身上有点味道！

　　Well, he did just fly in from the States.

　　他刚从美国飞来。

　　But you booked him into a good hotel so hopefully he’s had a chance to clean up.

　　但你给他订了好酒店，希望他有机会收拾一下自己。

　　I hope so! Oh, I had better get that.

　　希望如此！我得接电话了。

　　Hello? Ah hello Mr Socrates, did you sleep well?

　　你好？你好，苏格拉底先生，谁得好吗？

　　Oh! I see… I see… erm… well… oh, I don’t know…

　　我明白了，我明白了，我不知道……

　　Tom said it was five star… well… OK… goodb Oh, he’s hung up.

　　汤姆说是五星级，好的，再见，他挂了。

　　Everything OK Anna?

　　安娜，一切都好吗？

　　You look a bit pale.

　　你脸色有点苍白。

　　It was Mr Socrates. He’s not happy.

　　是苏格拉底先生，他不高兴。

1 flustered   

adj.慌张的；激动不安的v.使慌乱，使不安( fluster的过去式和过去分词)

参考例句：

• The honking of horns flustered the boy. 汽车喇叭的叫声使男孩感到慌乱。 来自《现代英汉综合大词典》
• She was so flustered that she forgot her reply. 她太紧张了，都忘记了该如何作答。 来自辞典例句

2 panic   

n.恐慌，惊惶；adj.惊慌的，没有理由的，恐慌的；vt.使惊慌，使狂热；vi.惊慌

参考例句：

• There was a panic when the building caught fire.大楼起火时，人们一片惊慌。
• She suddenly got into a panic and stopped her car.她突然惊慌失措起来，于是停住了车。

3 bossy   

adj.爱发号施令的，作威作福的

参考例句：

• She turned me off with her bossy manner.她态度专橫很讨我嫌。
• She moved out because her mother-in-law is too bossy.她的婆婆爱指使人,所以她搬出去住了。

4 smelly   

adj.(口)有臭味的，发出臭气的

参考例句：

• The river was smelly today.今天这条河散发着一股臭味。
• The toilets in that restaurant were horribly smelly.那个餐馆的卫生间气味难闻。