职场英文口语 第95期:如何投诉(2)

 　　Golly gosh, oh dear. What’s the matter?

　　天啊，怎么了？

　　It’s his hotel room. He doesn’t like it.

　　是他的酒店房间，他不喜欢。

　　The bed’s too soft, too small and it’s a single room not a twin room.

　　床太软，太小了，而且还是单人房，不是双人房。

　　Oh yes, he likes to have two beds in the room for some reason.

　　是的，出于某种原因他喜欢房里有两张床。

　　But Tom said he only likes a single bed in the room.

　　但汤姆说他只喜欢房里有一张床。

　　Really? Oh no, he insists on a twin – something to do with business partners he says.

　　是吗？不，他坚持要两张床，他说与商务伙伴有关。

　　Anything else?

　　还有什么？

　　Yes. He says he wanted freshly squeezed¹ orange juice for breakfast, not the stuff² out of a carton.

　　是的。他说早餐要鲜榨橘汁，不要盒子里的果汁。

　　Anything else? ! A view of Mount³ Everest perhaps?

　　还有吗？！也许是能看到珠峰的房间？

　　Yes, thank you Denise.

　　谢了，丹尼斯。

　　Well, we really must sort this out.

　　我们必须马上解决。

　　We can’t afford to upset Mr Socrates.

　　我们不能让苏格拉底先生生气。

　　Now Anna, you chose this hotel, I really think you need to sort out this mess.

　　安娜，你选的酒店，我认为你能搞定这场灾难。

　　It was Tom’s suggestion…

　　这是汤姆的建议……

　　Just sort it, quickly. Oh golly gosh, golly gosh.

　　快点搞定它。上帝啊。

　　Uh oh Anna. Time to do some complaining. What are you going to say?

　　安娜，是时候投诉了，你要怎么说？

　　Oh...I don’t know. I’m not very good at complaining.

　　我不知道，我不擅长投诉。

　　Well, Anna. Keep your cool and politely tell the hotel why you’re not happy.

　　安娜，保持冷静，有礼貌地告诉酒店你为什么不满。

　　You could say: I’m very disappointed⁴ with your service.

　　你可以说：我对你的服务很失望。

1 squeezed   

squeeze（挤压）的过去式与过去分词

参考例句：

• freshly squeezed orange juice 鲜榨橙汁
• They squeezed too many people into the small room. 他们把太多的人塞进这间小房间里。

2 stuff   

n.原料，材料，东西；vt.填满；吃饱

参考例句：

• We could supply you with the stuff in the raw tomorrow.明天我们可以供应你原材料。
• He is not the stuff.他不是这个材料。

3 mount   

n.山峰，乘用马，框，衬纸；vi.增长，骑上（马）；vt.提升，爬上，装备

参考例句：

• Their debts continued to mount up.他们的债务不断增加。
• She is the first woman who steps on the top of Mount Jolmo Lungma.她是第一个登上珠穆朗玛峰的女人。

4 disappointed   

adj.失望的，不满意的，不如意的

参考例句：

• He seemed disappointed when the man refused his request.当那个人拒绝了他的要求时他看起来很失望。
• He was disappointed so often that he became hopeless.他屡次失望，以致变为了绝望。