职场英文口语 第96期:如何投诉(3)

 　　The standard of service is not good enough.

　　服务的水平不够好。

　　The room I booked did not meet my expectations. Good luck Anna!

　　我订的房间无法满足我的预期。好运，安娜！

　　OK.Here goes.

　　好的，就这样。

　　Hello. Royal Imperial¹ Hotel.

　　你好。皇家酒店。

　　Erm...hello… I want to… I want to complain.

　　你好，我想要……投诉。

　　Really? About what exactly?

　　真的吗？具体关于什么？

　　Your hotel… Well, I mean, a room I booked for my boss. Room 101.

　　你的酒店，我的意思是我为我的老板订的房间，101房。

　　I’m very disappointed with your service.

　　我对你们的服务很失望。

　　And why’s that then?

　　为什么？

　　Well, the room isn’t like the one I booked. It’s just not good enough.

　　这不是我订的房间，它不够好。

　　Let’s have a look at the booking… well your boss got a bed… and breakfast too… a continental² breakfast in fact.

　　让我们看看预定，你的老板需要有床和早餐，事实上是欧式早餐。

　　But the room just didn’t meet his expectations… hello?

　　但房间没有满足他的预期……你好？

　　Give me the phone Anna, I’ll deal with this.

　　安娜，把电话给我，我来处理。

　　Now hello Miss…? Miss Fit.

　　你好，贵姓？ 菲特小姐。

　　Miss Fit? This is the office assis I mean Manager here.

　　菲特小姐？我是办公室助……我是说经理。

　　This isn’t good enough.

　　这还不够好。

　　My colleague has made it quite clear that the room did not meet our requirements

　　我的同事已经说得很清楚了，房间无法满足我们的预期，

　　and I would like you to resolve this matter as quickly as possible or I will have to cancel our reservation.

　　我希望你能尽快解决，否则我们要取消预定。

1 imperial   

adj.帝王的，至尊的；n.特等品

参考例句：

• They made an objection to the imperial system with resolution.他们坚决反对帝制。
• The Prince Imperial passed away last night.皇太子昨晚去世了。

2 continental   

adj.大陆的，大陆性的，欧洲大陆的

参考例句：

• A continental climate is different from an insular one.大陆性气候不同于岛屿气候。
• The most ancient parts of the continental crust are 4000 million years old.大陆地壳最古老的部分有40亿年历史。