外贸英语之售后服务

 　　(1)

　　A: Was the damage extensive¹ ?

　　B: I'd say about half of the shipment² is unusable .

　　A: We'll send a man right out to look at it .

　　B: Good ,we'll be expecting him .

　　A:坏得很多、很严重吗?

　　B:我看大概有一半的货不能用了。

　　A:我们马上会派个人去查看。

　　B:好，我们等着他。

　　(2)

　　A: Yes , may I help you ?

　　B: We had a damaged shipment from you .

　　A: We'll look into it right away for you .

　　A:有什么事吗?

　　B:你们送来的货有损坏。

　　A:我们会立刻调查清楚。

　　(3)

　　A: How bad was the damage .

　　B: One packing case was crushed³ .

　　A: Was all the material in that case destroyed ?

　　B: We don't think we can use any of it at all .

　　A:损坏情况如何?

　　B:有一个箱子全压坏了。

　　A:箱里的东西都毁了吗?

　　B:我看都不能用了。

　　(4)

　　A: Did you note the damage on the bill of lading ?

　　B: Yes ,of course .

　　A: We'll start a claim with the shipping⁴ company .

　　B: We'll wait and see what they say .

　　A:你把损坏情形注明在提货凭单上了没?

　　B:当然。

　　A:我们会向货运公司着手申请赔偿的。

　　B:看看他们怎么说吧。

　　(5)

　　A: Just whose fault is this damage ?

　　B: The order was in good shape when it left out factory .

　　A: It certainly didn't arrive here that way .

　　B: We'll make it right with you ,of course .

　　A:这次的损坏究竟是谁的责任呢?

　　B:货离开工厂时都是完好无缺的啊。

　　A:送到这儿时可不是那样!

　　B:真相如何，我们一定会让你知道。

　　(6)

　　A: How about taking the damaged portion⁵ at a lower⁶ price ?

　　B: What kind of price did you have in mind ?

　　A: I was thinking of 40% off .

　　B: That will probably be ok .

　　A:损坏的那一部分就算便宜一点，如何?

　　B:你说多少呢?

　　A:打个6折吧。

　　B:应该可以吧。

　　(7)

　　A: I'm sorry ,but I don't think this damage is our fault .

　　B: What do you mean ?

　　A: It looks like the shipping company did this .

　　B: We'd better take it up with them ,in that case .

　　A:抱歉，不过我不认为这次的损坏是我们的错。

　　B:你这话是什么意思?

　　A:应该是货运公司造成的吧。

　　B:如果是那样，我们最好向他们提出来。

　　(8)

　　A: We can't process your damage claim .

　　B: Why not ?

　　A: You didn't note the damage on the bill of lading .

　　B: I see .

　　A:我们无法办理你的索赔。

　　B:为什么?

　　A:你没有在提货单上注明损坏情况。

　　B:这样子!

　　(9)

　　A: It looks like we have problem with the shipment .

　　B: What kind of problem .

　　A: We came up about two cases short .

　　B: I see ,we'll look for them on our end .

　　A:货有问题哦。

　　B:什么样的问题呢?

　　A:我们发现大概短少了两箱。

　　B: 哦，我们这边会找找看。

　　(10)

　　A: Are you sure you sent the full order ?

　　B: Yes ,why ?

　　A: We seem to be three packages short .

　　B: You'd better check with the shipper .

　　A:你确定货全部都出来了?

　　B:是的。怎么样呢?

　　A:好像少了三大箱。

　　B:你最好向货运公司查查看。

　　(11)

　　A: We're sorry ,but we cannot allow your claim .

　　B: Why not ?

　　A: The material was not damaged by us.

　　B: We'll have to talk this over some more .

　　A:对不起，我无法接受你的赔偿要求。

　　B:为什么?

　　A:东西不是我们损坏的。

　　B:这件事我们得好好地再谈一谈。

　　(12)

　　A: What about our claim ?

　　B: Our shipping manager is looking into it .

　　A: When will we hear something from him ?

　　B: On , in just a day or two ,I think .

　　A:我们的赔偿怎么样啦?

　　B:我们的货运经理正在调查这件事。

　　A:什么时候会有消息呢?

　　B:哦，我想就这一、两天吧。

　　(13)

　　A: Here is the final settlement for your

　　claim .

　　B: Thanks , we appreciate the fast work .

　　A: We only hope we won't have this kind of problem again .

　　B: That goes for us too .

　　A:你的赔偿问题终于解决了。

　　B:谢谢你们这么快就办好了。

　　A:我们仅希望不会再有这样的事情发生。

　　B:我们也是这么希望。

1 extensive   

adj.广泛的，广阔的，广大的

参考例句：

• The story had an extensive popularity among American readers.这本小说在美国读者中赢得广泛的声望。
• The museum offers extensive facilities for study.这个博物馆提供了许多供研究的设备。

2 shipment   

n.装货，装载的货物

参考例句：

• The goods are done up in bundles for shipment.货物已打包以备装船。
• Please advise the date of shipment as soon as possible.请尽快通知装货日期。

3 crushed   

a.压碎的，倒碎的

参考例句：

• The car was completely crushed under the truck. 小轿车被卡车压得完全变形了。
• The box was crushed when the car ran over it. 汽车辗过箱子时把它给压碎了。

4 shipping   

n.船运（发货，运输，乘船）

参考例句：

• We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
• There's a shipping charge of ￡5 added to the price.价格之外另加五英镑运输费。

5 portion   

n.部分，份，命运；v.将...分配，分配

参考例句：

• You are paid your portion not later than a week. 不会晚于一周你就可以得到你那一部分报酬。
• Three thousand dollars is no more than a portion.3000美元只不过是一部分。

6 lower   

adj.较低的；地位较低的，低等的；低年级的；下游的；vt.放下，降下，放低；减低

参考例句：

• Society is divided into upper,middle and lower classes.社会分为上层、中层和下层阶级。
• This price is his minimum;he refuses to lower it any further.这个价格是他开的最低价，他拒绝再作任何降价。