外贸口语一点通第216期:酒店入住之客房服务

 　　Room service

　　客房服务

　　(A=Housemaid B=Female Guest C=Male Guest)

　　(A=客房服务员 B=女客人 C=男客人)

　　A: Good morning, madam and sir. May I do the turn down service for you now?

　　晚上好，夫人，先生。我现在可以为您收拾房间了吗？

　　B: Oh, thank you. But you see, we are having some friends over. We're going to have a small party here in the room. Could you come back in three hours?

　　噢，谢谢，但是你看我们邀请了一些朋友过来聚一聚。一会儿还要在房间里开个小派对，你三个小时以后再过来整理好吗？

　　A: Certainly, madam. I'll let the overnight¹ staff know. They will come then.

　　当然可以，夫人。我会转告夜班服务员三个小时以后过来。

　　B: That's fine. Well, our friends seem to be a little late. Would you tidy up a bit in the bathroom? I've just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. We'd treat our guests to typical Chinese tea.

　　很好，我的朋友估计要迟到一会儿，你可以帮我整理一下浴室吗？我刚刚洗完澡，弄的一团糟。另外再帮我们拿一壶刚烧开的热水，我们要为客人泡正宗的中国茶。

　　A: Yes, madam. I'll bring in some fresh towels together with the drinking water.

　　好的，太太。我会把新毛巾和热水一块儿拿来。

　　B: OK.

　　好的。

　　A: (Having done all on requests) It's growing dark. Would you like me to draw the curtains for you, sir and madam?

　　（按客人要求做完后）天黑下来了，要不要我帮你们把窗帘拉走，先生，太太？

　　C: Why not? That would be so cozy².

　　为什么不呢？这样更惬意。

　　A: May I turn on the lights for you?

　　要我为您打开灯吗？

　　C: Yes, please. I'd like to do some reading.

　　好的，请打开吧。我想看会儿书。

　　A: Yes, sir. Is there anything I can do for you?

　　好的，先生。您还有什么吩咐吗？

　　C: No more. You're a smart girl indeed. Thank you very much.

　　没有了，你真是个聪明的女孩儿，非常感谢。

　　A: I'am always at your service. Goodbye, sir and madam, and do have a very pleasant evening.

　　乐意为您效劳。再见，先生，太太。希望你们度过一个愉快的夜晚。

　　1. “do the turn down service”在此意为“整理房间”。

　　2. turn down vt.

　　(1) 关小，调低

　　eg. Could you turn the radio down a bit?

　　你能把收音机的音量调一些吗？

　　(2) 拒绝

　　eg. Their claim had been turned down.

　　他们的要求遭到拒绝。

　　3. at your service 听候吩咐；乐意效劳

　　eg. We are ready to be at your service and await³ your order.

　　感谢有这个荣幸为您服务，并静待您的订单。

　　eg. If you need advice, I am at your service.

　　你要是需要参考意见，我随时可以帮你点儿忙。

1 overnight   

ad.前一天晚上，一夜间 a.前一天晚上的

参考例句：

• She stayed overnight in the hotel. 她在旅馆过了一夜。
• Our success is not won overnight. 我们的成功不是一夜之间得来的。

2 cozy   

adj.亲如手足的，密切的，暖和舒服的

参考例句：

• I like blankets because they are cozy.我喜欢毛毯，因为他们是舒适的。
• We spent a cozy evening chatting by the fire.我们在炉火旁聊天度过了一个舒适的晚上。

3 await   

vt.等候，期待；(事情等)降临于

参考例句：

• We await your command.我们等待你的口令。
• We await your decision.我们期待你作出决定。