职场英语口语急救包 第45期:接听电话

 　　第45期:接听电话

　　京明贸易公司。请问有什么事？

　　Jingming Trading Company. May I help you?

　　For example:

　　A: Jingming Trading Company. May I help you?

　　京明贸易公司。请问有什么事？

　　B: Hello. This is George Shute. I'd like to speak to Mr. Brown, please

　　喂，我是乔治?舒特，我想跟布朗先生讲话。

　　请问贵公司的名字？

　　Could I have the name of your company, please?

　　For example:

　　A: Could I have the name of your company, please?请问贵公司的名字？

　　B: Yes，it's Madison Industries.梅迪森工业公司。

　　布朗先生在吗？

　　Is Mr. Brown in?

　　For example:

　　A: Is Mr. Brown in?布朗先生在吗？

　　B：I'm Speaking.我就是。

　　喂，请找肯尼听电话好吗？

　　Hello. May I speak to Kenny, please?

　　For example:

　　A: Hello. May I speak to Kenny，please? 喂，请找肯尼听电话好吗？

　　B: I'm sorry. He's not in right now. Who's calling, please?

　　对不起，他现在不在。请问您是哪一位？

　　我找布朗女士，是有关广告的事。

　　I'm calling for Ms. Brown in advertising¹.

　　For example:

　　A: I'm calling for Ms. Brown in advertising.

　　我找布朗女士，是有关广告的事。

　　B: I'm sorry, but she's in New York on business.

　　很抱歉，她出差到纽约了。

　　你知道他什么时候回来吗？

　　Do you have any idea when he'll be back?

　　When do you expect him back?

　　What time do you think he'll be in?

　　Can you give me some idea when he'll be back?

　　For example:

　　A: Do you have any idea when he'll be back?

　　你知道他什么时候回来吗？

　　B: He'll probably be back around 5:30. 他大概5点半就会回来。

　　我是回格林女士的电话。

　　I'm returning a phone call from Ms. Green.

　　For example:

　　A: I'm returning a phone call from Ms. Green.

　　我是回格林女士的电话。

　　B: I'm sorry. She's gone home for the day.

　　很抱歉，她今天已回家了。

　　return a phone call 回电话

　　我恐怕她现在无法分身。

　　I'm afraid she's tied up at the moment.

　　For example:

　　A: I'm afraid she's tied up at the moment. 我恐怕她现在无法分身。

　　B: No, thank you. I'll call again. 不，谢谢你，我会再打来。

　　对不起,他正在接听别的电话。

　　I'm sorry, he's on another line at the moment.

　　他不在座位上。

　　He's not at his desk.

　　她不久就回来了。

　　She should be back before long.

　　before long不久以后

　　介意为我留个口信吗？

　　Would you mind taking a message for me?

　　Could you take a message for me?

　　我想请刘先生来接电话。

　　I would like to talk to Mr. Liu.

　　May I speak to Mr. Liu, please?

　　Please allow me to speak with Mr. Liu.

　　Can I speak to Mr. Liu?

　　I'd like to speak to Mr. Liu.

　　请问您是哪一位？

　　Who is that, please?

　　Who is calling, please?

　　May I ask who's calling?

　　Can I have your name ,please?

　　May I ask who is speaking，please?

　　请转马先生。

　　Connect me to Mr. Ma，please.

　　Put me through Mr. Ma please.

　　请稍等。

　　One moment, please.

　　Just a moment, please.

　　Please hang on.

　　Just a minute, please.

　　Hold the line, please.

　　Will you hold the line a moment, please?

　　Hold on a minute, please.

　　有什么急事吗？

　　Is it urgent²?

　　For example:

　　A: Is it urgent?有什么急事吗？

　　B: It's nothing important.没有什么要紧事。

　　3分钟后我要开会。

　　I have exactly three minutes before I'm due³ at a meeting.

　　For example:

　　A: I have exactly three minutes before I'm due at a meeting.

　　3分钟后我要开会。

　　B: OK, let's get right to business.好吧，让我开门见吧！

　　不，这里不是你要的号码。

　　I'm sorry, that number has been changed.

　　可否帮我核实一下这个号码？

　　Could you check the number for me, please?

　　Could you test the number for me, please?

　　Could you try the number for me, please?

　　请你告诉他回我电话好吗？

　　Would you ask him to call me back?

　　For example:

　　A: Would you ask him to call me back?请你告诉他回我电话好吗？

　　B: Yes. Let me confirm⁴ your name and phone number.

　　是的，让我确认一下你的名字和电话号码。

　　请问是什么事？

　　May I ask what it's about?

　　For example:

　　A: May I ask what it's about?请问是什么事？

　　B: It's about the vote.是关于选举的事。

　　布朗先生，你的电话。

　　Mr. Brown, you are wanted on the phone.

　　Mr. Brown, telephone.

　　Mr. Brown，you have a phone call.

　　通话情况很糟。

　　The connection was bad.

　　There's a bad connection.

　　有没有其他的人能帮我？

　　Is there anyone else who can help me?

　　Would you connect me to someone who could help me with this?

　　For example:

　　A: Is there anyone else who can help me?有没有其他的人能帮我？

　　B: I'll connect you with the department concerned.

　　我将为您转接相关的部门。

　　我还是迟些再打来吧。

　　I'd rather call back later.

　　I'll phone again then,

　　I'll call you again later.

　　I'll call later.

　　I'll ring back later.

　　Talk to you soon.

　　I'll call you again later.

　　你看他什么时候才有空？

　　What time do you think he'll be free?

　　When will he be free?

　　Have you any idea when he'll be available?

　　For example:

　　A: What time do you think he'll be free?你看他什么时候才有空？

　　B: In my opinion ,he'll be free at 7 o'clock.我想他7点有空。

　　请问你的名字怎样拼呢？

　　How do you spell your name, please?

　　Could you please tell me how your name is spelled?

　　对不起，他休病假了。

　　I'm sorry, he's on sick leave.

　　be on sick leave 请病假

　　有什么需要转告的吗？

　　May I take a message?

　　Can I take a message?

　　Can I give him a message?

　　Would you like to leave a message?

　　请再说一次好吗？

　　Could you repeat that, please?

　　I beg your pardon?

　　请说大声些。

　　Please speak a little louder.

　　Can you speak a bit louder?

　　我回来尽快回电给你。

　　When I return，I will call you back.

　　I'll get back to you as soon as possible.

　　我不得不说再见了。

　　I have to say “good-bye”.

　　I think I have to ring off now.

1 advertising   

n.广告业；广告活动 a.广告的；广告业务的

参考例句：

• Can you give me any advice on getting into advertising? 你能指点我如何涉足广告业吗?
• The advertising campaign is aimed primarily at young people. 这个广告宣传运动主要是针对年轻人的。

2 urgent   

a.紧急的，急迫的，紧要的

参考例句：

• He asked to see the manager for something urgent. 他有急事求见经理。
• A part of this urgent task was allotted to us. 这项紧急任务的一部分分给了我们。

3 due   

n.应得物；adj.预定的，应付的，到期的，应有的

参考例句：

• I received nothing except what was due to me.除了我应得的东西，我并未接受任何东西。
• The rocket is due to lift off at noon on Friday.火箭定于星期五中午发射。

4 confirm   

vt.证实；确认；v.确认

参考例句：

• I'll call you back to confirm.我会给你回电话确认的。
• I need to confirm my reservation on the next flight.我要确认我预订的下一个航班。