实用商务英语会话 场景72:同意赔偿

I'm sorry about our mistake.

我对我们的过失表示抱歉。

We very much regret the mistake in article number, which resulted in your receiving the wrong goods.

因为货号有误导致到货错误，我们对此深表歉意。

I'm assigned to come here to settle the claim you lodged¹ against us for our shipping² wrong goods.

我是被派来处理你们就我方发错货物所提出的索赔要求的。

I propose we compensate³ you by 3% of the total value,plus inspection⁴ fee.

我提议，我们赔偿你们总价值的3%再加上检验费。

In view of our friendly business relationships, we are prepared to meet your claim for the 25 tons weight shortage.

考虑到我们之间友好的业务关系，我们准备接受你们提出的25吨短装索赔要求。

We'll complete your order and send replacements⁵ for the damaged ones.

我们会完成你们的定单，给你们发去受损货物的替换品。

We admit that we were partially⁶ responsible for the damage. So, let's meet each other halfway⁷ and compromise on a 10% reduction in price on the consignment⁸.

我们承认我们对损失负有部分责任，所以，咱们各让一半，货价减少10%吧。

We regret for the loss you've suffered and agree to compensate you by $750．

我们对你们遭受的损失深表歉意，并且同意赔偿你们750美元。

We surely will live up to our words that we will pay the freightage for returning the goods that you bought from us.

我们肯定会说到做到，支付你们退回从我公司购买的商品的运费。

Accepting A complain

接受赔偿

Good morning! There was a traffic jam on the way, so...

早上好！路上塞车，所以…

It doesn't matter. What's your suggestion for our damaged air conditioners? That's what I'm really concerned about. Have you decided⁹ yet?

没关系。你们打算怎么处理那批损坏的空调机呢？这是我真正关心的事情。你们决定了吗？

Yes. We've loo ed into your claim as to the damaged air conditioners and we have to admit that unsatisfactory packing is the main reason.

决定了。我们调查了你们关于空调机的索赔要求，我们不得不承认包装拙劣是主要原因。

That is, you agree to make up our losses?

这就是说，你们同意弥补我们的损失了？

Yes. We'll complete your order and send replacements for the damaged ones.

是的。我们会完成你们的定单，给你们发去受损货物的替换品。

That's what we expected. Thank you. But what should we do with the damaged goods?

这正是我们期望的处理结果。谢谢你。不过，我们怎么处理受损的货物呢？

We'll send a technician to your region to do any necessary repairs. If the damage is not serious, I hope you could help us to dispose of them at a reduced price.

我们会派一名技术人员去你们那里做任何必要的维修。如果损伤不严重，我希望你们能帮助我们把这些受损货物削价处理掉。

I'll do what I can.

我会尽力的。

1 lodged   

v.存放( lodge的过去式和过去分词 )；暂住；埋入；（权利、权威等）归属

参考例句：

• The certificate will have to be lodged at the registry. 证书必须存放在登记处。 来自《简明英汉词典》
• Our neighbours lodged a complaint against us with the police. 我们的邻居向警方控告我们。 来自《简明英汉词典》

2 shipping   

n.船运（发货，运输，乘船）

参考例句：

• We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
• There's a shipping charge of ￡5 added to the price.价格之外另加五英镑运输费。

3 compensate   

vt.补偿，赔偿；酬报 vi.弥补；补偿；抵消

参考例句：

• She used her good looks to compensate her lack of intelligence. 她利用她漂亮的外表来弥补智力的不足。
• Nothing can compensate for the loss of one's health. 一个人失去了键康是不可弥补的。

4 inspection   

n.检查，审查，检阅

参考例句：

• On random inspection the meat was found to be bad.经抽查，发现肉变质了。
• The soldiers lined up for their daily inspection by their officers.士兵们列队接受军官的日常检阅。

5 replacements   

n.代替( replacement的名词复数 )；替换的人[物]；替代品；归还

参考例句：

• They infiltrated behind the lines so as to annoy the emery replacements. 他们渗透敌后以便骚扰敌军的调度。 来自辞典例句
• For oil replacements, cheap suddenly looks less of a problem. 对于石油的替代品来说，价格变得无足轻重了。 来自互联网

6 partially   

adv.部分地，从某些方面讲

参考例句：

• The door was partially concealed by the drapes.门有一部分被门帘遮住了。
• The police managed to restore calm and the curfew was partially lifted.警方设法恢复了平静，宵禁部分解除。

7 halfway   

adj.中途的，不彻底的，部分的；adv.半路地，在中途，在半途

参考例句：

• We had got only halfway when it began to get dark.走到半路，天就黑了。
• In study the worst danger is give up halfway.在学习上，最忌讳的是有始无终。

8 consignment   

n.寄售；发货；委托；交运货物

参考例句：

• This last consignment of hosiery is quite up to standard.这批新到的针织品完全符合规格。
• We have to ask you to dispatch the consignment immediately.我们得要求你立即发送该批货物。

9 decided   

adj.决定了的，坚决的；明显的，明确的

参考例句：

• This gave them a decided advantage over their opponents.这使他们比对手具有明显的优势。
• There is a decided difference between British and Chinese way of greeting.英国人和中国人打招呼的方式有很明显的区别。