通用商务：如何用英语投诉和道歉

 

　　A: Oh, excuse me. I just spilled my coffee on your carpet.
　　B: Don't worry about it.
　　A: Anyway I want to pay for the cleaning.
       B: It's no big deal　　　

　　A: I have been waiting for Mr. T. Carpenter¹ for thirty minutes.
　　B: I'm sorry, but he's still in a meeting.
　　A: Well, how much longer do you think he will be?
　　B: Oh, he should be finished soon.　　

　　A: I'm sorry I got angry at you at the party.
　　B: That's too bad. Everyone will be disappointed².　

　　A: I'm sorry if I've caused any problem.
　　B: No, no problem at all.　

　　A: I'm sorry I'm late. Have you been waiting long?
　　B: No, I just got here.　

　　A: Oh, I'm terribly sorry, sir. Are you all right?
　　B: I'm all right. Don't worry.　

　　A: Ouch!
　　B: Oh, I beg your pardon.

1 carpenter   

n.木工，木匠

参考例句：

• I have a complete set of carpenter's tools.我有全套的木工工具。
• He worked in a carpenter's shop.他在一家木工厂工作。

2 disappointed   

adj.失望的，不满意的，不如意的

参考例句：

• He seemed disappointed when the man refused his request.当那个人拒绝了他的要求时他看起来很失望。
• He was disappointed so often that he became hopeless.他屡次失望，以致变为了绝望。