通用商务：用简单英语谈生意－售后服务篇(2)

(167)
A: I'm sorry, but I don't think this damage is our fault.
B: What do you mean?
A: It looks like the shipping¹ company did this.
B: We'd better take it up with them, in that case.
A：抱歉，不过我不认为这次的损坏是我们的错。
B：你这话是什么意思？
A：应该是货运公司造成的吧。
B：如果是那样，我们最好向他们提出来。

(168)
A: We can't process your damage claim.
B: Why not?
A: You didn't note the damage on the bill of lading.
B: I see.
A：我们无法办理你的索赔。
B：为什么？
A：你没有在提货单上注明损坏情况。
B：这样子！

(169)
A: It looks like we have problem with the shipment².
B: What kind of problem.
A: We came up about two cases short.
B: I see, we'll look for them on our end.
A：货有问题哦。
B：什么样的问题呢？
A：我们发现大概短少了两箱。
B： 哦，我们这边会找找看。

(170)
A: Are you sure you sent the full order?
B: Yes, why?
A: We seem to be three packages short.
B: You'd better check with the shipper.
A：你确定货全部都出来了？
B：是的。怎么样呢？
A：好像少了三大箱。
B：你最好向货运公司查查看。

(171)
A: We're sorry, but we cannot allow your claim.
B: Why not?
A: The material was not damaged by us.
B: We'll have to talk this over some more.
A：对不起，我无法接受你的赔偿要求。
B：为什么？
A：东西不是我们损坏的。
B：这件事我们得好好地再谈一谈。

(172)
A: What about our claim?
B: Our shipping manager is looking into it.
A: When will we hear something from him?
B: On,  in just a day or two, I think.
A：我们的赔偿怎么样啦？
B：我们的货运经理正在调查这件事。
A：什么时候会有消息呢？
B：哦，我想就这一、的两天吧。

(173)
A: Here is the final settlement for your claim.
B: Thanks,  we appreciate the fast work.
A: We only hope we won't have this kind of problem again.
B: That goes for us too.
A：你的赔偿问题终于解决了。
B：谢谢你们这么快就办好了。
A：我们仅希望不会再有这样的事情发生。
B：我们也是这么希望？

1 shipping   

n.船运（发货，运输，乘船）

参考例句：

• We struck a bargain with an American shipping firm.我们和一家美国船运公司谈成了一笔生意。
• There's a shipping charge of ￡5 added to the price.价格之外另加五英镑运输费。

2 shipment   

n.装货，装载的货物

参考例句：

• The goods are done up in bundles for shipment.货物已打包以备装船。
• Please advise the date of shipment as soon as possible.请尽快通知装货日期。